Love from Hazel

SHIPPING

* Website will calculate delivery charges according to distance

* Delivery will take place between 2-3 working days

* We try our best to deliver as soon as we could

* We appreciate your kind coorporation

Free Delivery

If your order total is over Rs10000.00 you may be eligible for FREE SHIPPING. We pack and send the order for free when the weight is between 1-2kgs and within a reasonable volume ( size ).

However any orders involving bulk items that needs special packaging or large boxes and total weight is over 2kgs, free delivery may not be possible due to higher courier rates. We will work with courier company and customer to get the best rate possible.

Delivery Confirmation

Anyone at the Delivery Address who receives the goods will be taken to have been authorized to receive the goods by you. It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We ship our products only using local Post service and couriers at our discretion to deliver in Srilanka.

Order discrepancy

All our web orders are manually checked by two staff members to make sure all orders are correctly packed and sent. It is the Customers responsibility to check the order against the bill when receiving from the delivery person. If there are any discrepancies we advise to inform us within 2 days of receiving the order.

Thank you for shopping at “Love from Hazel”

We hope you keep shopping with us

Dont forget to review the products you purchased

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.